Business English Level B2 #14, Customer Service

$32.00

English level B2 is the fourth level of English in the Common European Framework of Reference (CEFR), a definition of different language levels written by the Council of Europe. In everyday speech, this level might be called “confident”, as in “I am a confident English speaker”. The official level descriptor is “upper intermediate”. At this level, students can function independently in a variety of academic and professional environments in English, although with a limited range of nuance and precision.

My General English B2 level classes closely approximate this level. I’ve divided them into two 30-minute sessions.

Next, learners are asked to watch a video that studies important skills related to customer service. Keywords and phrases needed in customer service are introduced. Then students are asked to practice using the language through two roleplay exercises. The lesson ends with two topic-related speaking activities.

I’ve divided this lesson into three 30-minute sessions.

English level B2 is the fourth level of English in the Common European Framework of Reference (CEFR), a definition of different language levels written by the Council of Europe. In everyday speech, this level might be called “confident”, as in “I am a confident English speaker”. The official level descriptor is “upper intermediate”. At this level, students can function independently in a variety of academic and professional environments in English, although with a limited range of nuance and precision.

My General English B2 level classes closely approximate this level. I’ve divided them into two 30-minute sessions.

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